ALM0111 - MiTAI failed to initialize

DESCRIPTION

Occasionally, when starting the MiTAI Proxy or Collector, MiTAI fails to initialize. This issue is seen more commonly on Remote Servers.

SEVERITY

High

IMPACT

The server cannot execute MiTAI commands and no MiTAI events are received.

The following services or applications will not function:

• Contact Center Softphone and Contact Center PhoneSet Manager
• Interactive Contact Center commands (Log In / Log Out, Set / Remove Make Busy etc.
• IVR Routing Services will not be able to process calls (UPiQ, IVRInbound, and IVROutbound)
• Collector

TROUBLESHOOTING STEPS

This error could be caused by either of the following:

Missing right Redist C versions

Missing or mismatched MiTAIClient100.dll and/or PF_MiTAI_Connector.dll

APPLIES TO

CCM 6.0.2

References

• MiContact Center Administration and Installation Guide
• MiContact Center User Guide
• MiContact Center and Business Reporter System Engineering Guide
• Multimedia Contact Center Installation and Deployment Guide
• Business Reporter User Guide