ALM0113 - MiTAI performed a hotrestart

DESCRIPTION

The MiTAIClient dll will reload if a certain threshold is reached for MiTAI errors.

SEVERITY

High

IMPACT

MiTAI commands cannot execute and no MiTAI events are received.

The following services and applications will not function:

• IVR Routing ports will not process calls
• Contact Center Softphone and Contact Center PhoneSet Manager will work partially if using soft phone but will not function if using a hard desk extension
• Collector will not be able to carry out Interactive Contact Center commands

TROUBLESHOOTING STEPS

A MiTAI hot restart indicates that the system is experiencing errors on the MiTAI communication stream. You should create a support package and contact customer support for further assistance in investigating the root cause.

APPLIES TO

CCM 6.0.2 and newer

References

• MiContact Center Administration and Installation Guide
• MiContact Center User Guide
• MiContact Center and Business Reporter System Engineering Guide
• Multimedia Contact Center Installation and Deployment Guide
• Business Reporter User Guide