ALM0116 - Outbound Dialer failed to execute Outbound Callflow

DESCRIPTION

The Outbound Dialer will fail to execute an Outbound call flow for the following reasons:

1. The Outbound ports are Out of Service.
2. All Outbound ports are in use.
3. Outbound call flow is disabled.

SEVERITY

Warning

IMPACT

VWM Outbound dialer is either not making any calls, or partially making calls.

TROUBLESHOOTING STEPS

Ports Out of Service:

1. Ensure that the ports are programmed correctly on the switch.
2. In YourSite Explorer, under Extensions, ensure the Extension Type of the port is must be set to Outbound Port 5020IP
3. Ensure that there are ports associated to an Outbound call flow.

All Outbound Ports are in use:

1. If all running ports are in a call, this is an indication that you need to add more Outbound ports to process all the remaining requests.

Outbound call flow is disabled:

1. Check your Outbound call flow and make sure that Always Run is checked on the property page of the call flow.

APPLIES TO

6.0.1 and up

NOTE: This event code will no longer be used in version 7.0

References

• MiContact Center Administration and Installation Guide
• MiContact Center User Guide
• MiContact Center and Business Reporter System Engineering Guide
• Multimedia Contact Center Installation and Deployment Guide
• Business Reporter User Guide