ALM0119 - Windows Search Service is not started

DESCRIPTION

This alarm is thrown if we detect that the Windows Search Service is not started or properly responding.

SEVERITY

Critical

IMPACT

If the Windows Search Service is not running and responding you will be unable to search any fields (inbox, sent items, etc.) inside the Ignite client. If the Windows Search service remains in this state for long, all email routing will stop.

TROUBLESHOOTING STEPS

In the Services control panel, try to restart the Windows Search service.

APPLIES TO

7.X and newer.

References

• MiContact Center Administration and Installation Guide
• MiContact Center User Guide
• MiContact Center and Business Reporter System Engineering Guide
• Multimedia Contact Center Installation and Deployment Guide
• Business Reporter User Guide