The Storage Service is not polling emails from the configured Mail Servers or the polling process is taking a long time to complete.
Major
This prevents new emails from being correctly loaded into the system.
To troubleshoot this alarm, please do the following:
Verify that the Storage Service is started and executing correctly.
You can validate the Storage service activities in the StorageService.log log file found in the default path [InstallDir]\CCM\Logs\.
Verify that the configured Mail Servers are active and responding correctly to requests.
You can test your mail settings in YourSite Explorer. There are separate test buttons for incoming and outgoing settings.
Verify that the network connections for each Mail Server are performing as expected.
Attempt to log in to the email server using another client application.
7.0