ALM0136 - Routing Media Service cannot connect to the CCMRouting Database

DESCRIPTION

The routing media service can no longer connect the CCMRouting Database.

SEVERITY

Critical

IMPACT

Emails and Chats will not route to agents until this error is resolved.

TROUBLESHOOTING STEPS

• Ensure that the local SQL database is online and running.
• Check that the CCMRouting database is present in SQL Management Studio.
• More details can be found in the RoutingMediaService logfile found in [InstallDir]\CCM\Logs\.

APPLIES TO

7.1

References

• MiContact Center Administration and Installation Guide
• MiContact Center User Guide
• MiContact Center and Business Reporter System Engineering Guide
• Multimedia Contact Center Installation and Deployment Guide
• Business Reporter User Guide