ALM0138 - MRCP initialization error

DESCRIPTION

Unable to initialize MRCP client with Nuance Speech Server.

This could be caused by several problems:

• The MRCP server configuration under Text-To-Speech \ Speech Recognition tabs on Site Page in YourSiteExplorer is invalid: such as wrong IP address \ server port
• The MRCP client xml configuration file may contain wrong data.
• The Nuance Speech Server (NSS) is not accessible \ not available \ not operational

SEVERITY

Major

IMPACT

The Nuance server is not connected to the MiCC server.

TROUBLESHOOTING STEPS

Check configuration in YSE:

• Ensure MRCP server IP address and port are the ones used by the Nuance Speech Server.

Check the configuration xml files:

• Look for unimrcpclient.xml file under <MiCC installed dir>\<service dir>\conf\
  • Ensure only the resources speechsynth and speechrecog are the only ones enabled under <resource-factory>
  • Ensure the sip-port used under <sip-uac> for SIP-Agent-1 signaling agent is valid and unused by any other application.
• Look for nuance.xml file under <MiCC installed dir>\<service dir>\conf\client-profiles\
  • Ensure the information under Nuance-SIP-Settings-TTS and Nuance-SIP-Settings-ASR are valid and conforms with values in the Site Page configuration.
  • Ensure the profiles nss2tts and nss2asr are configured under <profiles>
• Look for service's config xml file under the <MiCC installed dir>\<service dir>
  • Ensure the setting MrcpClientSipPort has a valid port number and not used by any other application

Check Nuance Speech Server:

• Ensure Nuance Speech Server is accessible.
• In Local Services, Ensure Nuance Speech Server is running.
• In Local Services, Ensure Nuance Recognition Service is running.

APPLIES TO

MiCC 8.0 and newer