ALM0144 - Invalid SMS service configuration

DESCRIPTION

There is a general error with the SMS service configuration. This is not related to a specific connection, and means that likely all configured connections are not functioning.

SEVERITY

Major

IMPACT

No SMS messages will be retrieved.

TROUBLESHOOTING STEPS

Check the SmsConfig.xml file in the [InstallDir]\MiContact Center\Services\SmsService\ folder. Ensure that the provider type and phone number fields are correct.

The contents of the XML file will look like the following:

<?xml version="1.0" encoding="utf-16"?>

<root>

<Connection ProviderTypeName="Twilio" PhoneNumber="16136861111" GroupId="00000000-0000-0000-0000-000000000000" ProcessIncoming="true">

<AccountSid>aa1a1aaaa1a1111111a1a1111a1a</AccountSid>

<AuthToken>a11a111a1aa1aa11a11a11a1a11a</AuthToken>

<DaysToSearch>3</DaysToSearch>

<MessagesPerPage>20</MessagesPerPage>

</Connection>

</root>

Ensure that the key details (in bold) are correct for your connection.

You can get more information about the error in the SmsService.TXT log file.

APPLIES TO

MiCC Version 8.0 and newer

References