There is a general error with the SMS service configuration. This is not related to a specific connection, and means that likely all configured connections are not functioning.
Major
No SMS messages will be retrieved.
Check the SmsConfig.xml file in the [InstallDir]\MiContact Center\Services\SmsService\ folder. Ensure that the provider type and phone number fields are correct.
The contents of the XML file will look like the following:
<?xml version="1.0" encoding="utf-16"?>
<root>
<Connection ProviderTypeName="Twilio" PhoneNumber="16136861111" GroupId="00000000-0000-0000-0000-000000000000" ProcessIncoming="true">
<AccountSid>aa1a1aaaa1a1111111a1a1111a1a</AccountSid>
<AuthToken>a11a111a1aa1aa11a11a11a1a11a</AuthToken>
<DaysToSearch>3</DaysToSearch>
<MessagesPerPage>20</MessagesPerPage>
</Connection>
</root>
Ensure that the key details (in bold) are correct for your connection.
You can get more information about the error in the SmsService.TXT log file.
MiCC Version 8.0 and newer