ALM0155 - Elasticsearch is down

DESCRIPTION

This alarm is raised when Elasticsearch does not respond to connection attempts, search queries, and indexing (read/write) requests.

SEVERITY

High

IMPACT

The Storage Service cannot function, and search queries in multimedia will be non-responsive.

TROUBLESHOOTING STEPS

1. Collect a support package using the Contact Center Client.
2. Restart the Elasticsearch service.
3. Contact support to investigate the cause of the service failure.

APPLIES TO

MiCC Version 8.0 or newer

References

• MiContact Center Administration and Installation Guide
• MiContact Center User Guide
• MiContact Center and Business Reporter System Engineering Guide
• Multimedia Contact Center Installation and Deployment Guide
• Business Reporter User Guide