An Agent that was offered a callback request from the IvrOutbound Engine tried to connect to the customer and was not able to do so.
Error
A customer who is expecting a callback will not receive one.
This issue is usually due to what the customer entered for their phone number. There are a couple of things to check for:
If these are both correct, then this issue can be caused by the PBX not being configured to properly identify long distance, or international calls and appending a leading digit.
VWM