VWM0003 - No Callflow Associated with Port

DESCRIPTION

This issue occurs when the Messaging Service is not bringing a port in service because it is not associated with a Default callflow, and therefore would not be able to process calls.

SEVERITY

Informational.

IMPACT

Callflows will not be available for customers to access impacting customer experience.

TROUBLESHOOTING STEPS

The issue is caused when a Messaging or RAD port is not associated to a default callflow. As a business rule at the engine level, we do not bring a phone in service if it cannot handle a call. To resolve this issue and bring the port in service, the user must assign a callflow to the extension.

APPLIES TO

VWM

References