VWM0004 - Port is associated with another server

DESCRIPTION

This situation occurs when the Messaging Service is not bringing a port in service because it is not associated with the server. It may mean that this device is not processing calls.

SEVERITY

Informational

IMPACT

If the port is not processing calls, this could result in a poor customer experience.

TROUBLESHOOTING STEPS

This issue is caused by the extension's configuration. A VWM extension is required to be associated with a Computer, and it will only be managed by the server it's associated to. If no computers are associated to the device, you need to associate one for the device to come into service and start processing calls.

To associate your port with a server, log into the YSE and take the following actions:

1. Click on the Visual Workflow Manager Tree View.
2. Select Extensions.
3. Find the extension that is not coming in service. In the bottom panel, assign a computer to that extension, and hit save.
4. Repeat for any extension.

Another cause of this log is that this port is used by another server entirely, and operating normally.

APPLIES TO

VWM

References

• MiContact Center Administration and Installation Guide
• MiContact Center User Guide
• MiContact Center and Business Reporter System Engineering Guide
• Multimedia Contact Center Installation and Deployment Guide
• Business Reporter User Guide