VWM0005 - Port's Virtual Identifier is Invalid

DESCRIPTION

This situation occurs when the Messaging Service is not bringing a port in service because it is not associated with a valid virtual identifier. A virtual identifier is simply a number associated to the VWM port that the prairieFyre services use to register with MiAudio. This is one of the many factors required to put a port into service.

SEVERITY

Informational

IMPACT

The port will not be functional until this is corrected.

TROUBLESHOOTING STEPS

This issue is caused by the extension's underlying configuration, which needs to be reset.

To reset the virtual identifier, you will need to re-configure your port.

1. Click on the Visual Workflow Manager Tree View.
2. Select Extensions.
3. Find the extension that is not coming in service.
4. Unassign all callflows, any computer it is assigned to, and set the extension type to "Phone", and Save.
5. Reconfigure the extension's type, callflow, and computer, and Save.

APPLIES TO

VWM

References

• MiContact Center Administration and Installation Guide
• MiContact Center User Guide
• MiContact Center and Business Reporter System Engineering Guide
• Multimedia Contact Center Installation and Deployment Guide
• Business Reporter User Guide