VWM0007 - Tap call delayed more than 100 times

DESCRIPTION

This situation occurs when a tap call operation is attempting to find a port, and fails 100 or more times. This also takes into account the priority of the queue (if for example, the priority is 3, and we have been delayed 100 times, this means 300 seconds or 5 minutes of delay).

SEVERITY

Warning

IMPACT

Calls will not hear their UPIQ message.

TROUBLESHOOTING STEPS

The most common cause of this issue is a lack of UPIQ ports which may be indicated by another alarm (ALM00035). There are 2 options to resolve this.

1. Purchase or reallocate additional UPIQ ports.
2. Decrease the UPIQ usage in your VWM callflow. You can do this by decreasing the number of Queues where UPIQ is used or decreasing the number of callers that UPIQ is reporting to.

APPLIES TO

VWM

References

• MiContact Center Administration and Installation Guide
• MiContact Center User Guide
• MiContact Center and Business Reporter System Engineering Guide
• Multimedia Contact Center Installation and Deployment Guide
• Business Reporter User Guide