VWM0008 - Tap call failed

DESCRIPTION

This situation occurs when the UPIQ Service fails to tap a call.

SEVERITY

Error

IMPACT

Customers will not hear their UPIQ message while waiting in Queue.

TROUBLESHOOTING STEPS

This issue could be caused by 2 issues:

1. Invalid COS
2. Port in use trying to execute tap call.

Check the golden rules, and ensure that the queue and ports in question are configured properly. If these are correct, then if we see this error and other tap calls are being processed properly then this would not be an error, and only a warning as the tap call will be retried.

APPLIES TO

VWM

References

• MiContact Center Administration and Installation Guide
• MiContact Center User Guide
• MiContact Center and Business Reporter System Engineering Guide
• Multimedia Contact Center Installation and Deployment Guide
• Business Reporter User Guide