VWM0010 - Realtime Events disabled for queue

DESCRIPTION

This situation occurs when realtime events are disabled or a queue is set to historical.

SEVERITY

Warning

IMPACT

VWM stats for this queue will not function, nor will real time or reporting in the CCM software.

TROUBLESHOOTING STEPS

UPIQ may not function properly on a queue which is not enabled for realtime events.

To enabled Realtime events:

1. Launch YourSite Explorer.
2. Go to the Visual Workflow Manager tab.
3. Go to Queues.
4. Go to the queue in question and uncheck the checkbox (if checked) "Disable real-time monitoring and data collection on this device".

APPLIES TO

VWM

References

• MiContact Center Administration and Installation Guide
• MiContact Center User Guide
• MiContact Center and Business Reporter System Engineering Guide
• Multimedia Contact Center Installation and Deployment Guide
• Business Reporter User Guide