VWM0011 - Could not connect to excel file

DESCRIPTION

This error occurs when the system could not open or write to the excel file, this error was most likely caused by the one of the following 2 reasons

1. XLS file is not in the same domain as the Install.
2. It is already opened exclusively by another user.

SEVERITY

Error

IMPACT

Verified Collected Digits will execute the "False" action to take even if the digits entered match.

TROUBLESHOOTING STEPS

To fix this issue there are 3 possible solutions;

1. Move the shared excel file to a path that is on the same domain as where the prairieFyre Software service is installed.
2. Change the ConfigService to run under localSystem.
3. Close the XLS file and ensure it's only accessed or updated outside of regular business hours.

APPLIES TO

VWM

References

• MiContact Center Administration and Installation Guide
• MiContact Center User Guide
• MiContact Center and Business Reporter System Engineering Guide
• Multimedia Contact Center Installation and Deployment Guide
• Business Reporter User Guide