VWM0014 - Failed to Connect to Mitai Proxy Server

DESCRIPTION

VWM service failed to connect to establish a connection to the MiTAIProxyServer, until it does, we will not be able to process any calls.

SEVERITY

Error

IMPACT

The system will not be processing calls until the system is corrected.

TROUBLESHOOTING STEPS

This is often an indication that the MiTAIProxyServer is not running, in some rare situation, it could be that a zombie MiTAIProxyServer is holding on to Port 5026 and the second process is not able to bind to that port.

If the MiTAIProxy Server is stopped make sure is running.

Make sure that port 5026 is not used by any other process.

Make sure that when you start the MiTAIProxyServer you watch its logs to verify that it is not crashing as start up and is able to open MiTAI connection(s) to the PBX(s).

APPLIES TO

VWM

References