VWM0020 - IVR Node is missing

DESCRIPTION

The VWM Node is not appearing in the SQL configuration.

SEVERITY

Major

IMPACT

VWM records can not be filed. VWM will not function properly.

TROUBLESHOOTING STEPS

1. Re-run the CCM Configuration Wizard.
2. Open SQL Management Studio.
3. Open the CCMData database.
4. Verify that the tblEnterpriseConfig_Node table is populated with a node entry for VWM.

APPLIES TO

CCM / VWM 6.0 SP1

References

• MiContact Center Administration and Installation Guide
• MiContact Center User Guide
• MiContact Center and Business Reporter System Engineering Guide
• Multimedia Contact Center Installation and Deployment Guide
• Business Reporter User Guide