VWM0021 - No UPiQ ports assigned

DESCRIPTION

UPiQ is an enabled feature and there are currently no UPiQ ports assigned in YourSite Explorer on the same Media Server as the Queue.

SEVERITY

Major

IMPACT

UPiQ will not function.

TROUBLESHOOTING STEPS

In YourSite Explorer, ensure that under Extensions you have at least one port assigned as UPiQ port 5020 IP.

APPLIES TO

CCM / VWM 6.0 SP1

References

• MiContact Center Administration and Installation Guide
• MiContact Center User Guide
• MiContact Center and Business Reporter System Engineering Guide
• Multimedia Contact Center Installation and Deployment Guide
• Business Reporter User Guide