After running Ignite successfully for a period of time, Ignite no longer allows changes to employee availability, Agent Group Presence, or ACD media handling. No new ACD messages are received. If the Info page in the Power panel is showing, an error displays under the connection status.
Critical
The agent cannot handle ACD contacts while Ignite is in this malfunctioning state.
Ignite may have lost connection to the Enterprise Server and so cannot receive, manage, or handle ACD contacts or respond to agent state updates.
As a first troubleshooting step, try signing out and in again. This may re-establish connectivity to the Enterprise Server. If signing out and in again re-establishes connectivity, advise your System Administrator. If connectivity does not re-establish or if loss of connectivity recurs, please review the following:
7.0