IGN0006 - Requested media item not found

DESCRIPTION

This error message displays when Ignite requests a media item that has been deleted or is no longer in the Storage Service.

SEVERITY

Critical

IMPACT

The media will not be delivered.

TROUBLESHOOTING STEPS

This issue can arise when an item has been archived, moved, or deleted from the Storage Service. Please verify that the requested item exists in the Storage directory on the server. Another reason for this issue could be that the Windows Desktop Index has not completed indexing.

APPLIES TO

7.0

References

• MiContact Center Administration and Installation Guide
• MiContact Center User Guide
• MiContact Center and Business Reporter System Engineering Guide
• Multimedia Contact Center Installation and Deployment Guide
• Business Reporter User Guide