MAD0001 - Unable to connect to the maintenance alarm dispatcher

DESCRIPTION

This error means that an attempt to connect the maintenance alarm dispatcher failed. This probably means the dispatcher is not running. If the dispatcher is running and the error persists, no alarm updates will be processed from the alarm dispatcher.

SEVERITY

Error

IMPACT

In order to raise alarms, services send details to the Maintenance Alarm Dispatcher service. If they are unable to connect to the Maintenance Alarm Dispatcher, they will not be able to raise alarms.

TROUBLESHOOTING STEPS

1. Ensure that the maintenance alarm dispatcher is running.
2. Check the dispatcher logs for errors.
3. As a last attempt, restart the dispatcher.

APPLIES TO

CCM 6.X and newer

References

• MiContact Center Administration and Installation Guide
• MiContact Center User Guide
• MiContact Center and Business Reporter System Engineering Guide
• Multimedia Contact Center Installation and Deployment Guide
• Business Reporter User Guide