MAD0002 - Unable to connect to the alarm feed

DESCRIPTION

This error means that an attempt to connect to the alarm feed failed.

SEVERITY

Error

IMPACT

The color coded "gumdrop" at the bottom right of YourSite Explorer cannot display the alarm condition of the server.

TROUBLESHOOTING STEPS

1. Ensure IIS is running.
2. Ensure that the maintenance alarm dispatcher is running.
3. Check the dispatcher logs for errors.
4. Restart the dispatcher service.
5. Do an IIS reset (Start > Run > type IISRESET).

APPLIES TO

CCM 6.X and newer

References

• MiContact Center Administration and Installation Guide
• MiContact Center User Guide
• MiContact Center and Business Reporter System Engineering Guide
• Multimedia Contact Center Installation and Deployment Guide
• Business Reporter User Guide