MAD0003 - Unable to find the SNMP memory mapped file

DESCRIPTION

This error means that the PF alarm SNMP dll has not been loaded.

SEVERITY

Error

IMPACT

Alarms will not be pushed to your SNMP software until this issue is resolved.

TROUBLESHOOTING STEPS

1. Ensure windows SNMP service is installed.
2. Ensure windows SNMP service is running.
3. Check the event log for SNMP errors.
4. In the registry, create DWORD value (32 bit server) HKLM/SOFTWARE/prairieFyre/PfSnmpAgent/[MaxLogsToWrite] = 0xffffffff or (64 bit server) HKLM/SOFTWARE/Wow6432Node/prairieFyre/PfSnmpAgent/[MaxLogsToWrite] = 0xffffffff
5. Restart the SNMP service, then check %windir%\System32\snmpdbg.log for errors.

APPLIES TO

CCM 6.X and newer

References

• MiContact Center Administration and Installation Guide
• MiContact Center User Guide
• MiContact Center and Business Reporter System Engineering Guide
• Multimedia Contact Center Installation and Deployment Guide
• Business Reporter User Guide