REP0007 - Invalid Default Printer

DESCRIPTION

The Reporting Service cannot print to the following types of printers : Document Writers, OneNote, Go To My PC (created by Remote Access) and Redirected printers (created by Remove Access). Any attempt to use these printers will cause the service to stop responding.

SEVERITY

Major

IMPACT

Attempting to print to one of these unsupported printer types will cause the reporting service to stop responding.

TROUBLESHOOTING STEPS

1. Click on Start => Control Panels => Administrative Tools => Services.
2. Find the prairieFyre Reporting Service and note the user in the Log On As column.
3. Log into windows using the same authentication information your reporting service uses.
4. Click on Start => Control Panels => Printers.
5. Right-click a valid printer and choose Set as default.

APPLIES TO

CCM 6.0 FixPack 3

References

• MiContact Center Administration and Installation Guide
• MiContact Center User Guide
• MiContact Center and Business Reporter System Engineering Guide
• Multimedia Contact Center Installation and Deployment Guide
• Business Reporter User Guide