REP0015 - Forecast Report - Unable to Export Forecast to Excel from CCC or WFS

DESCRIPTION

Users encounter an error message when trying to export a Forecast to Excel from inside the Contact Center Client or WorkForce Scheduling clients.

SEVERITY

Error

IMPACT

Forecast was not exported to Excel.

TROUBLESHOOTING STEPS

1. Verify that the following files are present, and that they are not read-only:

   (install dir)\CCM\Applications\CCSClient\forecast_rule.xml

   (install dir)\CCM\Applications\CCSClient\ForecastingTemplate.xlt

   (install dir)\CCM\Applications\ContactCenterClient\forecast_rule.xml

   (install dir)\CCM\Applications\ContactCenterClient\ForecastingTemplate.xlt

2. If you are still unable to export the Forecast report to Excel, then you can try running a Forecast report from within CCMWeb.

APPLIES TO

6.0 SP1

References

• MiContact Center Administration and Installation Guide
• MiContact Center User Guide
• MiContact Center and Business Reporter System Engineering Guide
• Multimedia Contact Center Installation and Deployment Guide
• Business Reporter User Guide