Backup Failure

System/Sub-System

MiVoice Business: Software

Description

This alarm indicates a database backup failure.

Alarm Status

Major

Possible Cause Corrective Action
Database Audit has detected a database corruption
  1. Collect required System Diagnostics.
  2. Perform a system restore from your last known backup. If restore is successful, the alarm is cleared.
  3. If the issue persists, contact Mitel product support for further investigation into cause.
The Backup process was unable to stop the embedded voicemail application
  1. Run the BUSY command:
    • BUSY 1 4 27
    • BUSY 1 4 28

    Note: If the port is in use after issuing the command, use the "Force" option to make sure that the port is in the manbusy state.

  2. Run the RTS command:
    • RTS 1 4 27
    • RTS 1 4 28
  3. Perform backup.
  4. If the issue persists, Run iPVM_Stop and iPVM_Start on the RTC shell to restart the application. Once the command is complete, attempt a manual backup. Note: this causes an interruption in voicemail services.
Insufficient disk space or file system corruption. Provide System Diagnostics and any output from the RTC shell during the backup and contact Mitel product support.

References

Alarms Database

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