Media Gateway

System/Sub-System

MiVoice Business: Hardware

Description

Indicates a Media Gateway communications error. Applies to the MXe Server, MiVoice Business Multi-instance, MiCloud, MiVoice Business for Industry Standard Servers, and MiVoice Business Virtual only.

Alarm Status

The major threshold is 100.

Possible Cause	Corrective Action
IP configuration is incorrect or duplicated. RTC (Media Gateway) card has no IP address. The APC-MXe has lost communications with the Media Gateway (RTC).	Check that the IP addresses are correct by checking the System IP Properties form on the System Administration Tool. Refer to Mitel Knowledge Base article 09-5157-00026 for instructions on how to set the IP address. Ensure that the internal L2 Switch is operating properly. NOTE: Layer 2 switching is not directly applicable to MiVoice Business for ISS since Layer 2 switching is performed by an external Layer 2 switch. The system clears the alarm after the error condition is resolved and communication is re-established.

Possible Cause

Corrective Action

IP configuration is incorrect or duplicated. RTC (Media Gateway) card has no IP address. The APC-MXe has lost communications with the Media Gateway (RTC).

Check that the IP addresses are correct by checking the System IP Properties form on the System Administration Tool. Refer to Mitel Knowledge Base article 09-5157-00026 for instructions on how to set the IP address.

Ensure that the internal L2 Switch is operating properly.

NOTE: Layer 2 switching is not directly applicable to MiVoice Business for ISS since Layer 2 switching is performed by an external Layer 2 switch.

The system clears the alarm after the error condition is resolved and communication is re-established.

References

MiVoice Business Troubleshooting Guide