VTG_VM_ERROR

System/Sub-System

MiVoice Business: Software

Description

This alarm indicates one of the following:

• The embedded voice mail application has failed to start.
• Voicemail database corruption

Alarm Status

Major

Possible Cause	Corrective Action
The voice mail prompt files are not installed properly, or the voice mail application is unable to communicate with MiVoice Business call control. Voicemail files are missing or corrupted.	Collect System Diagnostics logs. Run iPVM_Stop and iPVM_Start on the RTC shell to restart the application. If not resolved, reboot the MiVoice Business instance. If the issue persists, contact Mitel product support.