TSN: Your Technical Support Network
The Mitel Technical Support Network (TSN) provides authorized channel partners with the following services:
- access through the Mitel OnLine website to:
- up-to-date customer documentation
- the Mitel Knowledge Base
- the Online Service Desk (OSD) allowing you to view and update your Technical Support Tickets
- standard telephone support with current product releases during normal business hours
- after-hours emergency telephone support
- e-mail notification of new and updated technical documentation.
Before you can become a registered user, you must purchase a minimum of five technical consultation credits. Your technical consultation credits can be used to purchase telephone support (standard and emergency).
Contact Mitel Customer Services for purchasing technical consultation credits.