Shared Devices

Shared devices are phones that are shared among multiple users in locations such as lobbies and offices. For example, a desk that is shared by office workers on different shifts with each worker having their own personal phone settings.

When you create an ACD Hotdesk user with a softphone, a shared device is automatically created for the user.

Shared devices have limited functionality and are locked until a user logs into the device. In a locked state, the device can only be used to make calls to emergency services.

To add a shared device:

  1. Click Shared Devices → Add New.

  2. Fill in the fields and click Save.

Tip

The MAC address is located on the back of the phone. For example: 01-80-C2-00-00-10.

To change a shared device:

  1. Click Shared Devices and click device you want to edit.

  2. Edit the fields and click Save.

To remove a shared device:

  1. Click Shared Devices and select the device.

  2. Click Delete.

To export information of users:

  1. Click Shared Devices.

  2. There are two ways to export information:

    1. Search by any field and click the Export list

      images/download/thumbnails/61816973/Export.jpg

      icon.
      OR

    2. Click the Export list images/download/thumbnails/61816973/Export0.jpg icon.
      The information is exported into CSV format.