If you are deploying MiCollab Clients for mobile users, you need to create a special User Bundle of type Next Gen Mobile SIP Softphone.
When you assign a Next Gen Mobile SIP Phone for MiCollab Client, make sure that you add text in the Welcome Email to notify users that they will receive an additional email with instructions on how to deploy the Next Gen Mobile Phone application. For instructions on how to set up MiCollab Client for Mobile users, see Optional: Prepare MiCollab Client for mobile users in the MiCloud Business for Service Providers Deployment Guide.
Important: If users are receiving the Welcome Email but not the Deployment email, make sure that the MiCollab server is able to contact the redirect server. Look in the MiCollab server logs for the error "Could not connect to Server... Network is unreachable".
Here is an example of a deployment email sent to a user:
If you are deploying MiCollab MAC Clients, you must enable MAC Client support in Oria and create a user bundle that includes a PC SIP Softphone for a MAC Desktop Client or a Next Gen Mobile Client Softphone phone for a Mobile Client.
After you enable MiCollab MAC Client, make sure that you either attach a file with deployment instructions (see Deployment Email Template below) to the Welcome Email or go to MiCollab Client Deployment and customize the MiCollab Deployment email.
Here is a recommended template to use for the MAC Clients deployment email:
Dear [####firstname####] [####lastname####],
You received this e-mail because your Mitel MiCollab administrator has started the deployment process for your Mitel MiCollab Client for extension number [####dn####].
Please first refer to your Welcome E-mail to determine if extension number [####dn####] is a Mobile Client or a MAC Desktop Client. The extension will have a "Next Gen Mobile Client Softphone" phone type for a Mobile Client and a phone type of "PC SIP Softphone" for a MAC Desktop Client.
For installation of the client, please use the App Store for your device.
[####appstore####][####playstore####][####microsoftstore####][####bbworld####][####appstore_mac####]
If you are reading this on your mobile phone, PC or MAC, and you have downloaded and installed the MiCollab for Mobile Application, then please use the following direct link to start the deployment process: [####link####]
If you are reading this e-mail on your PC or MAC, or your administrator printed the E-mail, and you have downloaded and installed the MiCollab for Mobile application, use a QR-code reader application on your mobile phone to scan the QR-code below.
You can also start the deployment process by launching the MiCollab Client application on your phone or MAC. The client will request to enter the authentication key.
Please use the following key: [####authtoken####]
NOTE: This is an automatic e-mail notification. Please do not reply to this email. Replies will not be read.
[####qrcode####]
WebRTC provides a web-based softphone that you access from a browser. The softphone supports audio calls using your PC microphone and speakers or USB headset.
The user will receive a deployment email with their MiCollab Web Client URL and a username. The user's password is sent in another email and the user can access MiCollab Web Client.
• Create a user that has a PC SIP Softphone in the bundle.
Important: Only Chrome and Firefox are supported for the WebRTC MiCollab Web Client.