Direct and SMS Messages

View Existing Messages

The Messages icon at the bottom of the app provides access to your direct and SMS messages. The most recent messages are displayed at the top of the Messages screen. Personal 1:1 messages are listed by the first name of the contact and group messages are listed by the first names of up to three contacts. To view all contacts for a group message, tap the desired message and tap the icon to the right of the names at the top of the screen. To find a specific message, from the Messages screen, tap at the top of the screen and search for the desired contact name or phone number.

When you have unread messages, an orange circle appears on the Messages screen to the right of the contact name(s) to indicate the number of new messages. Additionally, an orange dot appears to the right of the Messages icon at the bottom of the Teamwork app. When viewing an existing conversation, all messages received from others are displayed on a white background, all direct messages sent by you are displayed on a light blue background, and all SMS messages sent by you are displayed on a light green background.

Message Typing Indicators

When you are typing text in the "Type a message" area, your name followed by "is typing" appears on the message screen for each of the contacts who will be receiving your message. When a contact is typing text to send you a message, you will see that person's name followed by "is typing" on the message screen. If you are chatting with multiple contacts who are typing simultaneously, the typing indicator shows the first name of up to three contacts.

Search a Message Conversation

You can search for information in any specific personal or group message conversation (not all messages).

1. Tap the Messages icon at the bottom of the app, scroll through the Messages screen that appears (or use the search icon at the top), and tap the desired conversation.
2. In the selected conversation, tap at the top of the screen, type the desired search criteria in the Search input area that appears, adjust your search words if needed, and tap the desired message. If many search results appear, scroll up and down through the results to locate the desired message.
3. To end your search, tap the X to the right of the Search input area.

Continue an Existing Message Conversation

1. Tap the Messages icon at the bottom of the app, scroll through the Messages screen that appears (or use the search icon at the top), and tap the desired conversation.
2. Type your message in the "Type a message" area at the bottom of the screen.
3. Tap the send icon.

Send a Direct or SMS Message to a Member of a Workspace

1. Tap the Workspaces icon at the bottom of the app and tap the desired workspace.
2. Tap the workspace settings icon at the top of the screen.
3. Scroll through the Members list and tap the desired member's avatar.
4. In the contact details screen that opens, tap the Messages icon to send a direct message. If you have the Connect SMS service, you can tap the icon to send an SMS message.
5. Type your message in the "Type a message" area at the bottom of the screen.
6. Tap the send icon.

Send a Direct or SMS Message to a Contact

You can send a direct message to one or more contacts who have a supported phone profile in your MiCloud Connect phone system. If you have the Connect SMS service and have given Teamwork permission to access the personal contacts on your mobile phone, you can send an SMS message to one personal contact who has a 10-digit phone number in the United States or Canada. To learn more, see SMS Requirements and Limitations.

1. Tap the Messages icon at the bottom of the app.
2. Tap the new message icon at the bottom of the screen.
3. In the “To” area at the top of the screen, type the first few letters or numbers in the desired contact’s name, email address, extension, or phone number (and type more letters or numbers as needed).
4. In the search results that appear, do one of the following:
   • To send a direct message, tap the desired name that displays an extension number with a briefcase icon to the right. To add more contacts to the message, search for and tap additional contacts.
   • To send an SMS message, tap the desired name that displays a 10-digit phone number with a person icon to the right.

   If the desired 10-digit phone number is not assigned to a personal contact, type a complete 10-digit phone number or vanity number (e.g., 1800gofedex) and tap the “Send SMS to” number that appears in the search results.

5. Tap Start at the top of the screen.
6. Type your message in the "Type a message" area at the bottom of the screen.
7. Tap the send icon.

Send an SMS Message to a Phone Number

If you have the Connect SMS service, you can send an SMS message to any 10-digit phone number in the United States or Canada.

1. Tap the Messages icon at the bottom of the app.
2. Tap the new message icon at the bottom of the screen.
3. In the “To” area at the top of the screen, type a complete 10-digit phone number or vanity number (e.g., 1800flowers) and tap the "Send SMS to" number that appears in the search results.
4. Tap Start at the top of the screen.
5. Type your message in the "Type a message" area at the bottom of the screen.
6. Tap the send icon.

Allow Teamwork to Access Your Contacts

To send SMS messages to the personal contacts on your phone, you have to tap the OK or Allow option when you see a pop-up message asking you to allow Teamwork to access your contacts. If you choose the Don't Allow option, Teamwork will not be able to search your personal contacts. If this occurs and you want to change your selection, the next time you create a new message, just tap the Allow option when prompted to allow Teamwork to access your contacts.

SMS Requirements and Limitations

Requirements

• Users must have an assigned 10-digit DID (direct inward dial) phone number to get this SMS service.
• The Connect SMS service (previously known as Business SMS) is required by MiCloud Connect customers who want to send SMS messages in Teamwork.
  • When the SMS service was released in December 2018, it was made available to only new MiCloud Connect customers who requested the SMS service during initial account activation.
  • As of June of 2020, the Connect SMS service is available to all other MiCloud Connect customers whose Authorized Contacts can now enable the Connect SMS service for their Teamwork users.

Limitations

• Sending many outbound SMS messages in quick succession from your Mitel business phone number will temporarily block your outgoing SMS messages. This is done via the spam blockers put in place by the many carriers that work with Mitel. These spam blockers are not usually triggered via normal business use.
• Mobile carriers who work with Mitel impose a character limit on inbound SMS messages sent from external parties to your Mitel business phone number. These character limits vary by carrier and depend on the contents of the message.