Start or Join a Video Conference

This section of the Conferences topic includes information about each of the three video conference integrations supported by Teamwork: Mitel MiTeam Meetings, BlueJeans Meetings, and Zoom Meetings. All MiCloud Connect customers have access to MiTeam Meetings by default. Some customers have access to BlueJeans, Zoom, or both depending on which video conference provider(s) they use and how their MiCloud Connect phone system is configured in the Mitel Connect Portal. The Teamwork Video Ecosystem article provides detailed administrator and user information for the BlueJeans and Zoom video conference integrations.

Note:

There is no Terminal Server support (Citrix and RDS) for MiTeam, BlueJeans, and Zoom video conferences.

Start or Join a MiTeam Meeting

The MiTeam Meetings video conference feature is available to MiCloud Connect customers who use Teamwork. Currently, only the audio for this feature can be accessed by joining a meeting from the Teamwork mobile app. In a future release, the Teamwork mobile app will support starting, joining, and viewing MiTeam Meetings video conferences. To access full MiTeam Meetings functionality, use the Teamwork web or desktop applications.

When a MiTeam Meetings video conference is started by a workspace member using the Teamwork web or desktop applications, a "Meetings" message is added to the workspace with a "Tap to join" link. This message displays the name of the workspace member who started the conference and the time it started. All members of the associated workspace who are logged into Teamwork receive an audible and visual notification on the home or lock screen of their mobile phone inviting them to join the Meetings video conference. To join the audio portion of a Meetings video conference, do the following:

Open the Teamwork app and tap the conference notification you received or tap the Workspaces icon to find the workspace at the top of the list that has the desired active conference.
Use the Tap to join link or the Join button to open the conference in the default browser on your mobile phone.
When prompted to allow access to your microphone, tap the Allow option.
Tap the hyperlinked phone number displayed below Dial in information in the meet.mitel.io page opened in the browser on your mobile phone.
Note: Do not tap the "Meeting link" and do not dial the Number and Meeting ID displayed in the workspace conference banner.
Tap the call dialog that appears to automatically dial the phone number. A voice prompt will ask you to press 1, 2, or 3 to continue in one of the available languages. If you ignore this prompt and wait a few seconds, the default language digit and 9-digit Meeting ID are entered automatically. You are then connected to the audio portion of the video conference.
Note: If you do press 1, 2, or 3 to select a language, you have to manually enter the 9-digit Meeting ID.
To leave the MiTeam Meeting, end the call on your mobile phone.
To end the MiTeam Meeting and disconnect all users from the conference, when viewing Teamwork, tap anywhere in the conference banner except the Join button and tap End Conference. This can be done by any workspace member.

To learn more about MiTeam Meetings, see the Documentation and Training Videos sections of the MiTeam Meetings Video Conferencing Overview article.

Start or Join a BlueJeans Meeting

The BlueJeans Meeting video conference feature must be enabled for use with Teamwork by an Authorized Contact who has access to a paid BlueJeans admin account for your MiCloud Connect phone system. Only Teamwork users who (1) are added to the BlueJeans admin account and (2) respond to the BlueJeans account invitation email are enabled to start a BlueJeans Meeting video conference after selecting a workspace. All other Teamwork users can only join a BlueJeans Meeting video conference.

Note: If you are added to your organization's paid BlueJeans admin account, an "Invitation to Join the Name of Group" email is sent. In the Subject of this email, Name of is replaced with a value set in the BlueJeans admin account. When accepting this invitation, your BlueJeans email address must match your Mitel business email address, which usually matches your Mitel username and is managed in the Personal Information page in the Connect Portal. If you need to start BlueJeans video conferences and no such email from BlueJeans is found in your Inbox or Junk/Spam folders, contact the Authorized Contact in your MiCloud Connect phone system who manages the BlueJeans admin account. For more information about BlueJeans video conferences, see the Teamwork Video Ecosystem article.

When a BlueJeans Meeting video conference is started, a "BlueJeans Meeting" message is added to the workspace with a "Tap to join" link. This message displays the name of the workspace member who started the BlueJeans Meeting and the time it started. All members of the associated workspace who are logged into Teamwork receive an audible and visual notification on the home or lock screen of their mobile phone inviting them to join the BlueJeans Meeting.

Use the following instructions to start or join a BlueJeans Meeting video conference in Teamwork. To avoid application conflicts, first close any other collaboration application that has access to the audio and video device(s) on your mobile phone.

Open the Teamwork application.
- To start a BlueJeans Meeting video conference, tap the Workspaces icon and select the workspace that includes the members with whom you want to have a video conference. Tap the conference icon at the top of the screen, tap the BlueJeans Meeting option (tap the drop-down arrow if needed), and tap Start. Only members who received an invitation email from BlueJeans and followed the prompts to create a password can start a BlueJeans Meeting (see the Note above). If a "BlueJeans Meeting Integration" dialog appears indicating that you need to "update your BlueJeans account or contact your IT admin," contact the Authorized Contact "Decision Maker" for your MiCloud Connect phone system who manages the BlueJeans admin account.
- To join a BlueJeans Meeting video conference, tap the conference notification you received or tap the Workspaces icon to find the workspace at the top of the list that has the desired active conference, then use the Tap to join link or Join button.
To view BlueJeans Meeting access information, tap anywhere in the conference banner except the Join button.
BlueJeans opens in the default browser on your mobile phone displaying options to Join with the App, Join with the App using Audio Only, and Dial in with your Phone. If you installed the BlueJeans app previously, it is automatically launched. The BlueJeans app must be installed (unless you always choose the "dial in with your phone" option).
Note: To download and install the BlueJeans app for the best video conferencing experience, go to https://www.bluejeans.com/downloads.
If you started the BlueJeans Meeting or are a moderator, you must be signed in to your BlueJeans app or account. If you are joining the BlueJeans Meeting, you can optionally sign in for a more personalized experience. To sign in, tap Sign In, enter your username, and follow the prompts. After signing in, you normally do not have to sign in again.
When audio/join options are displayed, choose the desired option, then tap the JOIN or JOIN MEETING NOW button for this BlueJeans Meeting. To use a dial in option for audio, follow the prompts and wait for the phone number and access code to be entered for you (and ignore audio prompts for entering the number and code).
If you are not signed in to your BlueJeans app or account and are prompted to introduce yourself, enter your name and follow the prompts.
If one or more permission-related pop-up messages appear for sending notifications and accessing the microphone and camera, tap the Allow or OK option for each.
When the BlueJeans app opens, there are a series of icons that provide access to the mute/unmute camera, mute/unmute microphone, leave meeting, and "more" features (share your screen, start recording, switch audio, etc.). When these icons disappear from the screen, tap the screen to view them again. To learn more about using the BlueJeans app, see the iPhone or Android article in the BlueJeans Support Joining > Mobile topic.
To leave the BlueJeans Meeting, when viewing BlueJeans, tap the red end call icon and tap the Leave Meeting option.
To end the BlueJeans Meeting and disconnect all users from the conference, do the following:
- In the BlueJeans application, tap the red end call icon and tap the End Meeting for Everyone option if you started the meeting.
- In Teamwork, tap anywhere in the conference banner except the Join button, and tap End Conference. This can be done by any workspace member.

Start or Join a Zoom Meeting

The Zoom Meeting video conference feature must be enabled for use with Teamwork by an Authorized Contact "Decision Maker" who is also an owner or admin of a paid Zoom account (Pro or higher) for your MiCloud Connect phone system. Only Teamwork users who (1) receive a "Zoom account invitation" and (2) activate their account can start a Zoom Meeting after selecting a workspace. All other Teamwork users can only join a Zoom Meeting.

Note: If you are added to your organization's paid Zoom account, a "Zoom account invitation" email is sent that expires in 30 days. When activating your Zoom account, your Zoom Sign In Email address must match your Mitel business email address, which usually matches your Mitel username and is managed in the Personal Information page in the Connect Portal. If no such email from Zoom is found in your Inbox or Junk/Spam folders or more than 30 days have elapsed, to request a resend of the invitation, contact the Authorized Contact "Decision Maker" in your MiCloud Connect phone system who manages the Zoom account. For more detailed administrator and user information about video conferences, see the Teamwork Video Ecosystem article.

When a Zoom Meeting video conference is started, a "Zoom Meeting" message is posted to the workspace with a "Tap to join" link. This message displays the name of the workspace member who started the Zoom Meeting and the time it started. All members of the associated workspace who are logged into Teamwork receive an audible and visual notification on the home or lock screen of their mobile phone inviting them to join the Zoom Meeting.

Use the following instructions to start or join a Zoom Meeting video conference in Teamwork. To avoid application conflicts, first close any other collaboration application that has access to the audio and video device(s) on your mobile phone.

Open the Teamwork application.
- To start a Zoom Meeting video conference, tap the Workspaces icon and select the workspace that includes the members with whom you want to have a video conference. Tap the conference icon at the top of the screen, tap the Zoom Meeting option (tap the drop-down arrow if needed), and tap Start. Only members who activated their Zoom account can start a Zoom Meeting (see the Note above). If a "Zoom Meeting Integration" dialog appears indicating that you need to "update your Zoom account or contact your IT admin," contact the Authorized Contact "Decision Maker" for your MiCloud Connect phone system who manages the Zoom account.
- To join a Zoom Meeting video conference, tap the conference notification you received or tap the Workspaces icon to find the workspace at the top of the list that has the desired active conference, then use the Tap to join link or Join button.
To view Zoom Meeting access information, tap anywhere in the conference banner except the Join button
To open the Zoom Meeting, the Zoom application must be installed on your mobile phone.
- If you already have the Zoom app installed, go to step 3 below.
- If you do not yet have the Zoom app installed on your phone, you are prompted to get or download the Zoom Cloud Meetings app. When the Zoom site opens, follow the prompts to install the app.
If the Zoom "Sign In" dialog appears, enter your Zoom email address and password. If you started the Zoom Meeting and see a page asking the host to sign in to start the meeting, tap the Sign In link and enter your Zoom email address and password.
If one or more permission-related pop-up messages appear for accessing the microphone and camera, tap the Allow or OK option for each.
When the Zoom app opens, you are prompted to choose the audio option for the video conference.
- To use the speakers and microphone on your mobile phone, tap the Internet or Device audio option.
- To use a dial in option for audio, tap the Dial in option, tap one of the phone icons displayed on the "select number to dial" screen, follow the prompts and wait for the number and access code to be entered for you (and ignore audio prompts for entering the dial in number and code).
When the Zoom Meeting video conference interface appears, there are a series of icons that provide access to the mute/unmute audio, start/stop video, share screen, participants, and "more" features. When these icons disappear from the screen, tap the screen to view them again. To learn more about using the Zoom app, see the Attendee Controls in a Meeting article in the Zoom Help Center.
To leave the Zoom Meeting, when viewing the Zoom Meeting, tap End in the top-right corner of the screen and tap the Leave Meeting option (and end your call if using the phone for audio).
To end the Zoom Meeting and disconnect all users from the conference, do the following:
- In the Zoom application, if you started the Zoom Meeting, tap End in the top-right corner of the screen and tap the End Meeting option.
- In Teamwork, tap anywhere in the conference banner except the Join button, tap End Conference, and tap Confirm. This can be done by any workspace member.