In the Teamwork app, you can send a direct message (IM) to anyone in your organization’s MiCloud Connect phone system who has a supported phone profile. A direct message can be sent to multiple contacts.
If you have the Connect SMS service, you can also send an SMS message to a 10-digit phone number in the United States or Canada. An SMS message can be sent to only one phone number. To learn more, see SMS Requirements and Limitations.
Note: After you send a message, it cannot be edited or deleted, and participants cannot be added or removed.
The Messages icon at the bottom of the app provides access to your direct and SMS messages. The most recent messages are displayed at the top of the Messages screen. Personal 1:1 messages are listed by the first name of the contact and group messages are listed by the first names of up to three contacts. To view all contacts for a group message, tap the desired message and tap the
icon to the right of the names at the top of the screen. To find a specific message, from the Messages screen, tap
at the top of the screen and search for the desired contact name or phone number.
When you have unread messages, an orange circle appears on the Messages screen to the right of the contact name(s) to indicate the number of new messages. Additionally, an orange dot appears to the right of the Messages
icon at the bottom of the app. When viewing an existing conversation, all messages received from others are displayed on a white background, all direct messages sent by you are displayed on a light blue background, and all SMS messages sent by you are displayed on a light green background.
When you are typing text in the "Type a message" area, your name followed by "is typing" appears on the message screen for each of the contacts who will be receiving your message. When a contact is typing text to send you a message, you will see that person's name followed by "is typing" on the message page. If you are chatting with multiple contacts who are typing simultaneously, the typing indicator shows the first name of up to three contacts.
You can search for one or more complete words within a specific personal or group message conversation (not all messages). Note that there are no partial matches because this feature searches for only complete words in the selected message conversation.
You can send a direct message to one or more contacts who have a supported phone profile in your MiCloud Connect phone system. If you have the Connect SMS service and have given Teamwork permission to access the personal contacts on your mobile phone, you can send an SMS message to one personal contact who has a 10-digit phone number in the United States or Canada. To learn more, see SMS Requirements and Limitations.
If the desired 10-digit phone number is not assigned to a personal contact, type a complete 10-digit phone number or vanity number (e.g., 1800gofedex) and tap the “Send SMS to” number that appears in the search results.
If you have the Connect SMS service, you can send an SMS message to any 10-digit phone number in the United States or Canada.
To send SMS messages to the personal contacts on your phone, you have to tap the OK or Allow option when you see a pop-up message asking you to allow Teamwork to access your contacts. If you choose the Don't Allow option, Teamwork will not be able to search your personal contacts. If this occurs and you want to change your selection, the next time you create a new message, when the person icon appears, tap the linked settings text below to open the Teamwork > Settings area on your mobile phone, and make sure the Contacts setting is turned on for Teamwork.
Requirements
Limitations
When using Teamwork on an iPhone, you can use Siri to send or read messages. This requires an internet connection, a sign in to Teamwork, and when prompted, allow Siri to access Teamwork data. For example, you can say:
After reading a message to you, Siri automatically asks if you want to reply and then guides you through the process.