Changing soft phone IP addresses

If you are required to change the IP address for your soft phone, consult the following procedure:
  1. In the Contact Center Client ribbon, click Soft Phone.
  2. Click the Soft Phone icon in the toolbar ribbon.
  3. In the Soft phone configuration window, click Soft phone settings.
  4. After Use IP address: select the new IP address from the drop-down list and click OK.
    Note:

    For information on what address to select, contact your supervisor or system administrator.

  5. In the Soft Phone configuration window, under ‘This extension is a’, click Desk phone and then click Soft phone.
    Note:

    Clicking ‘Desk phone’ is required to unbind your soft phone from the previous IP address.

  6. Click OK.
  7. On the ribbon, click Save.
Parent topic: Opening the soft phone
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