Lifecycle reports provide detailed information on all of the events related to the life of a specific call, from the moment the call enters the telephone system to call termination. You can generate Lifecycle reports on selected devices, and can filter the reports by a number of options. If you have clustered your enterprise into a single site, you can run a Lifecycle report onsite to report on your entire enterprise. Lifecycle reports also include call notes and links to call recordings. For more information on Lifecycle reporting, see the Reports Guide appropriate to your licensed version of MiContact Center Business.
Note:
- Since Lifecycle reports detail all events related to calls, there are significant database storage implications. With Lifecycle reports enabled, your database can fill up rather quickly. If you are unable to store the amount of data required for Lifecycle reports, we recommend configuring the system to purge Lifecycle reports older than a certain number of days or turning off the Lifecycle report option.
- Lifecycle reports containing data for internal transferred ACD calls will not link data properly unless the Call ID feature on the telephone system is enabled.
- For statistical accuracy in MiContact Center Business, all MiVoice Business controllers within a cluster must use the same time zone in the Date and Time form of the MiVoice Business configuration. Localized time display for devices can then be configured using the Network Zones form.
To purge Lifecycle reports older than a specific number of days
- In YourSite Explorer, under Enterprise, click Enterprise.
- Click the Maintenance tab.
- After Purge Lifecycle reports older than, specify the number of days.
- Click Save.
To turn off Lifecycle reporting
- In YourSite Explorer, under Enterprise, click Enterprise.
- Click YourSite > Enterprise.
- On the Enterprise tab, disable the Enable Lifecycle reports check box.
- Click Save.