Configuration

The following section focuses on configuration for Voice contact centers. For detailed information on configuring Multimedia Contact Center devices, see "Multimedia Contact Center Installation and Deployment Guide.".

You configure MiContact Center Business in the following order:

Basic Configurations

In YourSite Explorer, under Enterprise, set up your Enterprise structure by specifying Enterprise settings, adding sites, and media servers to the sites.
See "Configuring enterprise settings", "Adding sites", and "Adding media servers".
In YourSite Explorer, under Devices, configure the YourSite database to mirror the information on your telephone system. Add devices in the following order:
- Add employees. Configure their general settings and licensing attributes and select the media types they will handle. When you select a media type, an agent of that media type is automatically created and associated to the employee.
- Add agent groups and associate employees to those groups.
- Add queues and associate agent groups to those queues.

Advanced Configurations