Configuring Microsoft Dynamics CRM Connector

Mitel® Microsoft Dynamics CRM Connector delivers real-time customer data to employee desktops as calls arrive with Contact Center Screen Pop. With critical customer information at hand, employees can reduce call response and duration times. By streamlining business processes, contact centers of any size can improve efficiency, increase revenues, and boost customer satisfaction.

Note: http://crm.dynamics.com/

Microsoft Dynamics CRM Connector is a Mitel MiContact Center Consulting and Integration Services offering provided through Mitel Networks. You must contact micc_customdevelopment@mitel.com in order to receive the installation files for this product. You must include your site ID when contacting MiContact Center Consulting and Integration Services.
Microsoft Dynamics CRM Connector functionality requires you to be licensed for Contact Center PhoneSet Manager, Contact Center Screen Pop and IVR Routing with Collected Digits (to screen pop based on Verified Collected Digits)

Please refer to the MiContact Center Business and MiVoice Analytics System Engineering Guide for a list of supported Microsoft CRM versions.

For details on Microsoft Dynamics CRM features and functionality and user documentation, see https://www.crmdynamics.com/.