Workforce Scheduling enables supervisors to create customized employee schedules, forecast scheduling requirements, match employee skills to those skills required for jobs in each schedule, view the distribution of employees across each schedule, and access schedule reports.
You assign the May manage Workforce Scheduling security role to all employees who require access to supervisory Workforce Scheduling features. To enable employees to access Employee Portal (software included with Workforce Scheduling) features, you assign them the following security role permissions: May access Employee Portal, May trade shifts, May trade time off, May request changes to availability. The default security role Agent Role provides access to Employee Portal.
You enable Workforce Scheduling, if your contact center is licensed for it, during the MiContact Center Business software installation.
Workforce Scheduling can only be enabled on client computers that are part of the same Windows domain as the SQL Server.