You create security roles if you want to restrict employees from specific devices and MiContact Center Business application areas that their licensing would otherwise enable them to access.
In order for you to assign security roles, your account must be associated to a security role that has ‘May manage security’ enabled.
Every time you run the MiContact Center Business installation, a default user is created. The default gives both the Mitel staff and the installer the assurance that there is at least one account with which to gain access to the CCMWeb website. After you install MiContact Center Business, you must change the default account password to a unique password. See "Changing the default administrator password".
Employee access to applications is limited by their security role and their licensing. An employee’s security role defines the application areas an employee can access and licensing limits what applications an employee can access. For example, an employee with the Enterprise administrator security role but no supervisor license would not be able to access YourSite Explorer.
The MiContact Center Business default security role ('Enterprise Administrator') allows employees full access to all of the MiContact Center Business applications (to which the contact center is licensed) and devices including Write Back for synchronization.
Basic security controls user access to the specific areas of MiContact Center Business.
Advanced security controls user access to customized lists of devices, real-time monitors, card designs, reports, sites, and users.