Providing MiVoice Border Gateway support to remote agents and employees

Using MiVoice Border Gateway, remote employees can connect to the Enterprise Server using a VPN-like connection, and use all MiContact Center Business applications as if they were in the office.

With the MiVoice Border Gateway Connector, customers can now optionally configure connections to multiple instances of the MiVoice Border Gateway. When employees connect to the system using the MiVoice Border Gateway Connector, they can specify which MiVoice Border Gateway they will connect to.

After remote employees attempt to connect to the system for the first time, a MiVoice Border Gateway system administrator must approve the MiVoice Border Gateway certificate from the MiVoice Border Gateway web application. Once approved, remote users are connected and have access to all of the MiContact Center Business applications for which they are licensed and have the required security permissions.

While active, the MiVoice Border Gateway Connector is visible in the Windows system tray and displays the name of the active connection. Only one connection can be made at a time. The name of the MiVoice Border Gateway connection will become the address in all application login windows and users sign in with their normal username and password.

The MiVoice Border Gateway Connector offers the same trusted characteristics as with a standard MiVoice Border Gateway deployment: local streaming, secure RTP, jitter buffering and packet handling QoS, and G.729 and G.711 encoding.

Note:

The following corporate firewall ports must be open in order to take advantage of the full features and functionality provided by the MiVoice Border Gateway Connector: 80, 443, 1433, 5024, 5025, 5026, 5030, 7001, 7003, 8083, 8084, 36000-36004, 35001-35007, and 42440.
You must disable IIS and SQL Server Reporting Service services as they consume port 80, which is required for the MiVoice Border Gateway Connector. Any other applications or services that consume port 80 and 443 should also be disabled or shut down.
Ensure the Start button is enabled at all times on the MiVoice Border Gateway web application user interface or the MiVoice Border Gateway Connector will fail.
The MiVoice Border Gateway Connector is not supported for use in conjunction with MiContact Center Business Windows Authentication sign-in model. Windows Authentication requires direct access to a domain controller on the network and therefore a VPN solution must be used if you want to use the MiVoice Border Gateway remotely.
You must be logged in as an administrator on a client computer in order to configure a connection to a MiVoice Border Gateway. Once the connection has been made, any user on the computer can connect using the MiVoice Border Gateway Connector.
The MiContact Center Business MiVoice Border Gateway Connector does not support TLS 1.2+ as the SSL Ciphers setting in MiVoice Border Gateway.