Running the MiVoice Border Gateway Connector

In order to use MiContact Center Business applications with MiVoice Border Gateway, you must run the MiVoice Border Gateway Connector and configure the connection to the MiVoice Border Gateway.

Note:

A user with administrative credentials must be logged in to client computers when configuring connections to the MiVoice Border Gateway for the first time. After this is complete, any user can sign in to the computer, run the MiVoice Border Gateway Connector, and connect to a MiVoice Border Gateway.

To install and configure the MiVoice Border Gateway Connector

Consult your network administrator to confirm your soft phone extension number.
Ensure your headphone is connected.
Run the MiCC Setup wizard and ensure you select MiVoice Border Gateway Connector and all other options you need, such as Contact Center Softphone on the Enable Features page installation.
See "Installing the Client Component Pack and client applications".
In Windows, open the MiVoice Border Gateway Connector.
Ensure you are logged in to the computer with administrative credentials.
Click New.
After Name, type a name for the connection to the MiVoice Border Gateway.
After IP address, type the IP address of the MiVoice Border Gateway.
After MAC address
- If you have a desk phone, type the MAC address located on the sticker under your desk phone.
- If you have a soft phone, click Extension, type your soft phone extension number, and click OK.
Click OK.
The connection to the MiVoice Border Gateway you just created will display in the MiVoice Border Gateway Connector list.

To run the MiVoice Border Gateway Connector

Start the MiVoice Border Gateway Connector.
Select a connection to a MiVoice Border Gateway from the list.
Optionally, enable the Connect automatically check box.
Enabling this check box will automatically connect you to the configured MiVoice Border Gateway when you launch the MiVoice Border Gateway Connector.
Click Connect.
A message displays stating 'Waiting for certificate approval'. If the request is rejected, contact your system administrator to approve the certificate.

Once your certificate has been approved, you can begin using all MiContact Center Business applications remotely as if you were in the office. Any user configured with administrative credentials on the computer can change the MiVoice Border Gateway connection settings and delete connections from the MiVoice Border Gateway Connector at any time.