Ignite’s Realtime Monitor displays current statistics for devices including queue groups, queues, agent groups, agents, and employees. Ignite’s Realtime Monitor enables you to navigate efficiently through a hierarchy of devices and see associations among them. Pinning items to the Realtime Monitor lets you see only the items associated to the pinned item.
Color bars on each device statistic window indicate the device’s state. You can use these bars to view device availability. To see the states indicated by each color, see "The Status bar (DESKTOP)".
For a description of statistics viewable in the Monitor, see "Realtime Monitor statistics available in Ignite (DESKTOP)".