MiContact Center Business

Mitel MiContact Center Business integrates with SIP gateways to provide contact centers with the tools they need to efficiently and effectively measure and manage contact center operations. Interactions are routed intelligently across all media types (voice, email, chat, SMS, and open media), increasing customer satisfaction and streamlining agent calls. Contact center efficiency and agent performance can be monitored both historically and in real time and can be measured using a wide variety of reports. Flexible licensing packages provide access to specific features and applications and enable you to build a contact center package that best suits your business needs.