Contact Center and Workgroup

There are two licensing bundles available for MiContact Center Business: Contact Center and Workgroup.

Contact Center is the licensing level of choice for businesses with more than 100 concurrent agents, who want resiliency, and require, requiring a maximum of 10 IVR endpointsmore than 10 IVR ports.

Workgroup is geared toward contact centers with fewer than 100 concurrent agents, requiring a maximum of 10 IVR endpointsports, with no need for resiliency. Workgroup supports single-node ACD environments only.

Both licensing bundles offer general business and contact center reporting and real-time monitoring, client desktops, and IVR Routing capabilities, and support voice, email, chat, SMS, and open media communication. They include feature-rich, web-based applications for streamlining contact center management and enabling agent productivity. There are several options available to further customize your contact center solution.

For detailed licensing information, see the MiContact Center Business System Engineering GuideMiContact Center Business and MiVoice Analytics System Engineering Guide.