Configuring IVR Routing

We recommend you provision your IVR Routing environment in the following order:

1. Media servers - select the media server type and set the media server settings and options.

   See Adding 3300 ICP media servers Adding SIP media servers

2. Ports and extensions - select the extension type and set extension settings and options.

   See "Configuring extensions".

3. Hunt groups - select the phone lines associated to each hunt group and configure the destination point for each hunt group.

   See "Configuring hunt groups".

4. Workflows - add various activities and configure their properties and order of execution for incoming calls.

   See "Building workflows".