Configuring holidays

Holidays can be configured for dates that affect your contact center functionality. For information on configuring holidays, see "Configuring holidays".

To configure a holiday
  1. In YourSite Explorer, in the left pane, click IVR Routing.
  2. Click Holidays.
  3. Click Add.
  4. After Name, type the name of the holiday.
  5. If this holiday is a company holiday and you want to receive warnings when trying to schedule employees for this day, select the This holiday is a company holiday check box.
  6. Specify the pattern of the holiday.
    • If the holiday always falls on the same day of the month, select Every and specify the month and date the holiday falls on.
    • If the holiday has a pattern of falling on a certain day, week, and month, select The and specify the pattern, day of week, and month.
    • If the holiday is a calculated holiday, such as Good Friday or Easter Monday, select Calculated holiday and specify the holiday.
  7. Click Save.
Parent topic: Configuring IVR Routing
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