Adding and configuring dashboard widgets
The following widgets can be added to dashboards:
- Employee State—Displays employee presence and shift information
- Callback Requests—Displays a list of callback requests
- Queue Now—Displays queue and queue group statistics
- Agent State— Displays agents organized by time spent in the following states: ACD, Idle, Non-ACD, Unavailable, Not Present, and Offline
- Web Browser— Displays the website content that is embedded in the widget
To add widgets to a dashboard
- In a dashboard, click Add Widget.
- Select the widget you want to add to the dashboard.
- Repeat steps 1-2 to select additional widgets if desired.
- Click Save.
- If you want to add more widgets after saving, select the dashboard to which you want to add widgets and click the Edit Dashboard button.
When a dashboard is in edit mode, you can edit the content within widgets, collapse widgets, change the widgets’ location on the dashboard, or remove widgets from the dashboard.
Note:
When you are editing a Web Ignite Dashboard that includes a Web Browser widget you will not see the webpage in the widget while in edit mode.
Note:
You can collapse or expand the widget at any time (you do not have to be in edit mode).
The following procedure describes the editable features that are common to all widgets.
To modify a widget (common procedures)
- In the dashboard, click the Edit Dashboard button.
- In the widget toolbar:
- Click the Settings button to edit the content within the widget (see the relevant procedures for each widget for specific details).
- Click the Collapse button to collapse the widget or the Expand button to expand the widget.
- Select the Move button to drag and drop the widget to a different position on the dashboard.
- Click the Delete button to remove the widget from the dashboard.
- If you edited the content within the widget, click Apply.
- Click Save to save the changes to the dashboard or Undo to revert the change to the dashboard.
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